All Systems Operational

About This Site

Here you’ll find real-time updates on the availability of the applications and services provided by the CloudLink Platform and Unify Phone. If there’s ever an issue, we’ll post updates on this page.

Looking for a different product? You can check the status of our other services on their dedicated status pages:



CloudLink Platform

Here’s a quick overview of our applications and the services that support each one. Use this table to see which services belong to which app:


ApplicationAdminApp ProxyAuthenticationBillingCarrierChatDirectorGCP GatewayMediaNotificationsPresenceRouterSystem ManagerTunnelWorkflow
Mitel One
MiTeam Meetings
MiCollab
Contact Center
Mitel Administration
Workflow Studio
Microsoft Teams Presence


System Status

CloudLink Services (US) Operational
Admin Operational
App Proxy Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
DCMS Operational
DCMS Configuration Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
System Manager Operational
Tunnel Operational
Workflow Operational
CloudLink Services (EU) Operational
Admin Operational
App Proxy Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
System Manager Operational
Tunnel Operational
Workflow Operational
CloudLink Services (AP) Operational
Admin Operational
App Proxy Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
System Manager Operational
Tunnel Operational
Workflow Operational
Global Infrastructure Operational
Director@Edge Operational
Unify Phone Services (EU) Operational
Administration API Operational
Authentication service Operational
Client application Operational
Tenant application Operational
TURN service Operational
Unify Phone Services (LAM) Operational
TURN service Sao Paolo Operational
CloudLink Authentication Portal Operational
CloudLink Accounts Portal Operational
CloudLink Gateway Portal Operational
Mitel One Operational
MiTeam Meetings Operational
Contact Center Admin Portal Operational
Contact Center Web Chat Operational
Mitel CloudLink Download Server Operational
Mitel Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Unify Phone Scheduled Maintenance Sep 6, 2026 01:00-01:30 EDT

We would like to inform you that on Sunday, September 6th at 05:00 AM GMT, Unify Phone will undergo scheduled maintenance.

This will result in service downtime over a period of 30 minutes.

Posted on Sep 02, 2026 - 11:02 EDT
API Response Time
Fetching

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

Resolved - The issue with the downstream provider is fully resolved now and we can confirm we no longer show any impact to any of our services.
Sep 3, 16:16 EDT
Investigating - We are aware of an issue with one of our downstream providers that is affecting Media in the EU. We are investigating and will update accordingly.
Sep 3, 12:29 EDT

Sep 2, 2026

Resolved - This incident has been confirmed resolved.
Sep 2, 08:30 EDT
Monitoring - The fix has been pushed to production as part of CloudLink Daemon version 1.9.15. Manually updating to this release from the Daemon page in server manager or waiting for the next scheduled release should fix the issue.
Aug 25, 10:06 EDT
Identified - This issue affects any MSL hosted Daemon that has an MBG as part of the manifest(stand-alone MBG, MiCollab, SMBC, SVI server). Any newly created connections on MSL 12.2 or upgrades to 12.2 MSL will get the 'Couldn't create inventory report' error.

A fix is being tested in our Dev cloud. This will be update when the fix is pushed to production.

Update 8/24 - We've had confirmed reports that the issue does happen on older versions of MSL. The Fix is being tested and will be posted ASAP.

Aug 20, 10:34 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.