Partial System Outage

About This Site

This page provides the status of the Mitel CloudLink Platform services and Unify Phone services.

For Mitel MiCloud Flex status updates, please visit: https://status.flex.micloud.solutions
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

Mitel One uses Admin, Authentication, Chat, Director, Media, Notifications, Presence, and Tunnel
MiTeam Meetings uses Admin, Authentication, Carrier, Chat, Director, Media, Notifications, Presence, and Workflow
MiCollab CloudLink Chat uses Authentication, Chat, Director, and Notifications
MiContact Center Business CloudLink Chat uses Authentication, Chat, Director, GCP Gateway, Notifications, Presence, and Router

When CloudLink services are used by applications launched from other platforms, those platforms may have additional components/services that could be having issues that may not be reflected here.

CloudLink Services (US) Major Outage
Admin Operational
App Proxy Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
DCMS Operational
DCMS Configuration Operational
Director Operational
GCP Gateway Operational
Media Major Outage
Notifications Operational
Presence Operational
Router Operational
System Manager Operational
Tunnel Operational
Workflow Operational
CloudLink Services (EU) Operational
Admin Operational
App Proxy Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
System Manager Operational
Tunnel Operational
Workflow Operational
CloudLink Services (AP) Operational
Admin Operational
App Proxy Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
System Manager Operational
Tunnel Operational
Workflow Operational
Global Infrastructure Operational
Director@Edge Operational
Unify Phone Services (EU) Operational
Administration API Operational
Authentication service Operational
Client application Operational
Tenant application Operational
TURN service Operational
Unify Phone Services (LAM) Operational
TURN service Sao Paolo Operational
CloudLink Authentication Portal ? Operational
CloudLink Accounts Portal ? Operational
CloudLink Gateway Portal ? Operational
Mitel One ? Operational
MiTeam Meetings ? Operational
Contact Center Admin Portal Operational
Contact Center Web Chat Operational
Mitel Help Center ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Mar 29, 2025

No incidents reported today.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Completed - The scheduled maintenance has been completed.
Mar 23, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:00 EDT
Scheduled - We would like to inform you that on Sunday, March 23rd at 06:00 AM GMT, Unify Phone will be updated to version V3R0.92.0.

Important note:
As part of our ongoing improvements to Unify Phone, we're introducing important updates in V3R0.92.0. We recommend all Android and iOS users update their Unify Phone app to version 3.0.92 as soon as it becomes available in the App stores. While older app versions will continue to work temporarily, a mandatory update to version 3.0.92 will take effect at the end of March 2025 to ensure everyone benefits from these enhancements.

The update will result in service downtime over a period of 25 minutes.

Click here to view and download the release notes.

Mar 20, 06:48 EDT
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.