All Systems Operational

About This Site

This page provides the status of the Mitel CloudLink Platform services and Unify Phone services.

For Mitel MiCloud Flex status updates, please visit: https://status.flex.micloud.solutions
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

Mitel One uses Admin, Authentication, Chat, Director, Media, Notifications, Presence, and Tunnel
MiTeam Meetings uses Admin, Authentication, Carrier, Chat, Director, Media, Notifications, Presence, and Workflow
MiCollab CloudLink Chat uses Authentication, Chat, Director, and Notifications
MiContact Center Business CloudLink Chat uses Authentication, Chat, Director, GCP Gateway, Notifications, Presence, and Router

When CloudLink services are used by applications launched from other platforms, those platforms may have additional components/services that could be having issues that may not be reflected here.

CloudLink Services (US) Operational
Admin Operational
App Proxy Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
DCMS Operational
DCMS Configuration Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
System Manager Operational
Tunnel Operational
Workflow Operational
CloudLink Services (EU) Operational
Admin Operational
App Proxy Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
System Manager Operational
Tunnel Operational
Workflow Operational
CloudLink Services (AP) Operational
Admin Operational
App Proxy Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
System Manager Operational
Tunnel Operational
Workflow Operational
Global Infrastructure Operational
Director@Edge Operational
Unify Phone Services (EU) Operational
Administration API Operational
Authentication service Operational
Client application Operational
Tenant application Operational
TURN service Operational
Unify Phone Services (LAM) Operational
TURN service Sao Paolo Operational
CloudLink Authentication Portal ? Operational
CloudLink Accounts Portal ? Operational
CloudLink Gateway Portal ? Operational
Mitel One ? Operational
MiTeam Meetings ? Operational
Contact Center Admin Portal Operational
Contact Center Web Chat Operational
Mitel Help Center ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Jul 15, 2025

No incidents reported today.

Jul 14, 2025

No incidents reported.

Jul 13, 2025
Completed - The scheduled maintenance has been completed.
Jul 13, 01:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 01:00 EDT
Scheduled - We would like to inform you that on Sunday, July 13th at 05:00 AM GMT, Unify Phone will be updated to version V3R0.100.0.

The update might result in temporary service interruptions over a period of 15 minutes.

Click here to view and download the release notes.

Jul 10, 06:12 EDT
Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Resolved - This incident has been resolved.
Jul 10, 10:32 EDT
Monitoring - Starting on Saturday July 5 there was an issue with a firewall blocking traffic to the server used to deliver automatic updates to the CloudLink Gateway and CloudLink Daemon. This would not have impacted day-to-day operations and would only be seen if you were trying to apply updates or deploy a brand new system. We identified and disabled this firewall this morning at 9:00 UTC-0400 and observed all traffic was flowing correctly again.
Jul 7, 11:18 EDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.