tag:status.mitel.io,2005:/historyMitel CloudLink Status - Incident History2024-03-28T11:47:04-04:00Mitel CloudLinktag:status.mitel.io,2005:Incident/202893792024-03-19T09:43:37-04:002024-03-19T09:43:37-04:00Mitel One Clients not connecting in AP<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:43</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />A certificate renewal batch process failed due to the depreciation of a compute environment by our cloud provider. The compute environment has been replaced and certificates are renewing correctly again.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>08:46</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>07:56</var> EDT</small><br><strong>Identified</strong> - We have identified the issue is affecting the Media services in AP and are currently working on a fix. We will update again when the fix has been deployed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>04:48</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>04:48</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of Mitel One Clients not connecting</p>tag:status.mitel.io,2005:Incident/202440712024-03-27T09:50:11-04:002024-03-27T09:50:11-04:00Presence Issues on Mitel One<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>09:50</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate reports on a case by case basis.<br /><br />If you are experiencing this issue can you please escalate through your authorized partner.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:18</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of inconsistent presence states on Mitel One Mobile and Mitel One Web.</p>tag:status.mitel.io,2005:Incident/189235592023-11-02T08:56:42-04:002023-11-02T08:56:42-04:00Incorrect Presence Status on Mitel One<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:56</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />A Presence batch event fix was implemented to ensure the correct handling of endpoint events. This inadvertently caused a side affect with Presence, so was reverted back and will be addressed in a future release.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>10:19</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.<br /><br />Please note that it is possible for certain users to be stuck in a busy state. The state will be cleared upon the next successful sent or received call.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of users showing incorrect presence status on Mitel One Web and Mitel One Mobile for Android and iOS.</p>tag:status.mitel.io,2005:Incident/189901192023-11-01T10:00:50-04:002023-11-01T10:52:01-04:00Issues with Welcome E-mails<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Resolved</strong> - From October 27 through November 1, 2023 some customers may have not received a welcome e-mail from the platform. This has now been resolved and welcome e-mails are sending correctly.<br /><br />This was caused by an issue with a down stream service provider.</p>tag:status.mitel.io,2005:Incident/187786832023-10-26T10:13:03-04:002023-10-26T10:13:03-04:00Inbound Calls are not Ringing iOS Devices<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>10:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />A feature was implemented to inform the Mitel One Web application that active calls are no longer ringing. Since the mobile app did not handle the new notification, iOS began to take actions against the mobile app. To fix this we changed the code so it no longer affected iOS.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>13:56</var> EDT</small><br><strong>Monitoring</strong> - A fix has been deployed and we will continue to monitor.<br /><br />Should you continue to have issues please uninstall, then reinstall the Mitel One Mobile application and this will resolve the issue.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>10:32</var> EDT</small><br><strong>Identified</strong> - We have identified the issue and are currently working on a fix. This issue is not unique to iOS 17 as first reported.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of Mitel One Mobile not notifying users of inbound calls with iOS 17, when the device is locked or the application put to the background.</p>tag:status.mitel.io,2005:Incident/187662292023-10-14T09:43:45-04:002023-10-14T09:43:45-04:00Call History in EU Region<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>09:43</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Monitoring</strong> - We are aware of reported issues with Call History in the EU Region. This has been investigated and subsequently resolved.<br /><br />Historical Call History from October 11, 14:58 UTC to October 12, 13:44 UTC has been affected, but all new calls from October 12, 13:44 UTC will be present in Call History.</p>tag:status.mitel.io,2005:Incident/186218772023-09-28T11:07:40-04:002023-09-28T11:07:40-04:00Elevated Error Rates in EU Region<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />The elevated error rate was caused by an unhandled exception in a recent update to the public cloud and that has been fixed now.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>20:03</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>20:02</var> EDT</small><br><strong>Monitoring</strong> - A fix has been deployed and we are no longer observing an elevated error rate. We will continue to monitor before moving this incident to Resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:32</var> EDT</small><br><strong>Identified</strong> - We have identified the cause of the elevated error rates and are working on a fix.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating elevated error rates on the Notify and Presence services in EU region. At this time it does not appear to be affecting service but we will continue to investigate and update accordingly.</p>tag:status.mitel.io,2005:Incident/181647842023-09-27T09:19:22-04:002023-09-27T09:19:22-04:00CloudLink Gateway Update Before September 13, 2023<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>09:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Monitoring</strong> - Effective September 13, 2023, backward compatibility to versions of the CloudLink Gateway prior to version 2.3.0 will not be supported. Mitel recommends that partners upgrade their installed CloudLink Gateway customers to a minimum version of 2.3.0 to avoid service disruption on or after September 13, 2023.<br /><br />For more information please refer to KMS article SO7692 or use the following link:<br />https://mitel.custhelp.com/app/answers/answer_view/a_id/1019647</p>tag:status.mitel.io,2005:Incident/179760462023-08-03T10:07:07-04:002023-08-03T10:07:07-04:00Mitel One 'Unknown' Calls on iOS Devices<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>10:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />The issue was caused by a defect in the pervious version of the application which is now fixed in the 6.1.5 version currently available on the Apple App Store.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>07:57</var> EDT</small><br><strong>Monitoring</strong> - Mitel One Mobile 6.1.5 has been released for iOS devices, which contains the fix for this issue. Please update the application through the Apple App Store to apply the fix to your device.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Update</strong> - A resolution has been developed and is currently in test.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:38</var> EDT</small><br><strong>Identified</strong> - We have identified the issue and are currently working on a fix.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>09:29</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of users experiencing phantom 'Unknown' calls on Mitel One with iOS devices.<br /><br />Rebooting the device when you have an 'Unknown' call may alleviate further instances whilst we continue to work on a resolution.</p>tag:status.mitel.io,2005:Incident/177702712023-07-31T08:56:39-04:002023-07-31T08:56:39-04:00CloudLink Gateway Connection Issues<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>08:56</var> EDT</small><br><strong>Resolved</strong> - The cause of the issue was due to errors being detected in the Customers Gateway Database for the Softphone tables which led to the Gateway restarting and not reconnecting. Not all Gateways were receiving this error hence why it did not affect everyone.<br /><br />Design were able to reproduce the issue by injecting those database errors in their lab environments, this allowed us to prove the fix before deploying.<br /><br />The fix was to be more robust to those database errors.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>11:17</var> EDT</small><br><strong>Update</strong> - A fix for the issue has been deployed earlier today and we continue to monitor.<br /><br />For gateways that have been affected by this issue, rebooting the gateway will ensure the fix is automatically downloaded and installed. (This may take up to 20 minutes)<br /><br />Remaining gateways will be upgraded in line with the Auto Update Schedule if enabled on the CloudLink Account.<br /><br />If you are still experiencing issues after the reboot or Auto Update, then please contact Mitel via TechCentral Tracker so we can investigate further.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>08:26</var> EDT</small><br><strong>Update</strong> - We continue to investigate each report on an individual basis and still require customers that are experiencing the issue to contact Mitel via our Tech Central Tracker.<br /><br />We have identified an issue that we believe is the underlying root cause and are currently working on a resolution. Recovering Gateways in this condition would still need assistance from Mitel Product Support and we will require remote access to do so.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>08:26</var> EDT</small><br><strong>Monitoring</strong> - We have seen a small increase in the influx of tickets stating the CloudLink Gateways are reporting connection issues and we are continuing to investigate these reports on an individual basis.<br /><br />If your customer experiences issues with the CloudLink Gateway not connecting, then please do not factory reset as this could result in further issues. Please contact Mitel via TechCentral Tracker to assist us in identifying the issue and any trends. We will offer a further update if an underlying issue is detected and will also offer method of recovery.</p>tag:status.mitel.io,2005:Incident/178913172023-07-18T14:05:29-04:002023-07-18T14:05:29-04:00Service Issues in US Cloud<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:05</var> EDT</small><br><strong>Resolved</strong> - We are no longer seeing any issues and service has been healthy for the past 30 minutes. Confirmed with our downstream provider that there was an interruption to service that impacted the CDN we use to cache the web applications, and the impact lasted for approximately 40 minutes between 9:37 AM and 10:13 AM PDT.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:26</var> EDT</small><br><strong>Monitoring</strong> - Our downstream provider has updated that service is being restored and we can see that our web applications are now responding again. We have seen stable service for the past 15 minutes so we are moving this incident to monitoring.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>12:50</var> EDT</small><br><strong>Investigating</strong> - We are aware of issues with our downstream provider impacting service to our US cloud. We are currently engaged and working on resolution and will provide further updates when we have more details. The issue appears to be isolated to web applications while our REST APIs are still working, but we will continue to monitor while our downstream provider is working on this issue.</p>tag:status.mitel.io,2005:Incident/178792792023-07-16T08:00:00-04:002023-07-17T11:25:42-04:00CloudLink Gateways Lost Connection to Cloud<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>08:00</var> EDT</small><br><strong>Resolved</strong> - An unexpected interruption to service caused some CloudLink Gateways to lose connection to the cloud for approximately 2 hours. The connection was recovered and the gateways automatically reconnected to the cloud.</p>tag:status.mitel.io,2005:Incident/176364692023-06-21T07:37:38-04:002023-06-21T07:37:38-04:00Media Service Issues in AP Cloud<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:37</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>02:24</var> EDT</small><br><strong>Monitoring</strong> - Service has been restored. Any sites that have not reconnected should reconnect automatically. We will continue to monitor over the next few hours.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>23:04</var> EDT</small><br><strong>Update</strong> - We continue to work on restoring service.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>21:43</var> EDT</small><br><strong>Update</strong> - While we continue to work on recovery we have observed that the impact is wider than initially observed affecting all applications that use Media Services in the AP cloud. This now impacts call services on Mitel One, MiTeam Meetings, and Voice Assist on the AP cloud.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>21:22</var> EDT</small><br><strong>Identified</strong> - We have identified the issue to be with the underlying caching layer in the CloudLink Media Services stack and are working to recover service as quickly as possible.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>20:53</var> EDT</small><br><strong>Investigating</strong> - We are aware of an issue impacting Voice Assist on the AP cloud. The Voice Assist feature is not currently working and you may see a message indicating the SIP registration has failed. We are investigating and will update as soon as we have more information.</p>tag:status.mitel.io,2005:Incident/175627302023-06-13T18:04:14-04:002023-06-13T18:04:14-04:00Service Issues in US Cloud<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:04</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:50</var> EDT</small><br><strong>Monitoring</strong> - Our downstream provider has updated that service is being restored and we can see that our API's are now responding again. We have seen stable service for the past 15 minutes so we are moving this incident to monitoring.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:08</var> EDT</small><br><strong>Update</strong> - We're still getting regular updates from our downstream provider that they are working to resolve the issue, but service has not yet been restored. We continue to monitor.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:28</var> EDT</small><br><strong>Update</strong> - All applications running on our US cloud will not be able to authenticate or make API calls to the platform. Our downstream provider has acknowledged the issue and is working to resolve as quickly as they can.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>14:50</var> EDT</small><br><strong>Identified</strong> - We are aware of issues with our downstream provider impacting service to our US cloud. We are currently engaged and working on resolution and will provide further updates when we have more details.</p>tag:status.mitel.io,2005:Incident/163762332023-06-01T09:38:31-04:002023-06-01T09:38:31-04:00Increase in RTP port range for CloudLink Solutions<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>09:38</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>18</var>, <var data-var='time'>10:08</var> EDT</small><br><strong>Update</strong> - This update has been delivered as of 17th of May 2023.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>09:10</var> EST</small><br><strong>Monitoring</strong> - There is an increase in RTP/SRTP capacity in CloudLink which will be made available within 60 days of this notice. It is recommended that customer update their network security systems to allow for the increase in traffic capacity prior to the go live date.<br />The planned date to increase the port range is the 16th of May 2023.<br /><br />Old port range: 16384 – 32768<br />New port range: 16384 – 49152<br /><br />For more details please refer to KMS article: https://mitel.custhelp.com/app/answers/answer_view/a_id/1018987</p>tag:status.mitel.io,2005:Incident/174429292023-05-30T22:00:00-04:002023-06-01T09:43:43-04:00CloudLink Gateways Lost Connection to Cloud<p><small>May <var data-var='date'>30</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Resolved</strong> - An unexpected interruption to service caused some CloudLink Gateways to briefly lose connection to the cloud. The automatic recovery function worked as designed and the gateways automatically reconnected to the cloud within a few minutes.</p>tag:status.mitel.io,2005:Incident/173536632023-05-22T03:30:00-04:002023-05-24T11:26:22-04:00Call Failures in EU<p><small>May <var data-var='date'>22</var>, <var data-var='time'>03:30</var> EDT</small><br><strong>Resolved</strong> - A small number of attempts to start a new call failed due to an incorrectly configured infrastructure scaling event. This issue was resolved through a manual scale up of the media services infrastructure.</p>tag:status.mitel.io,2005:Incident/167596672023-04-05T10:03:51-04:002023-04-05T10:11:18-04:00Errors Creating Users for CloudLink Enabled MiCollab Clients<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>10:03</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />This issue was caused by an update to schema validation on CloudLink Admin API.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Monitoring</strong> - We've implemented a fix for this issue, and verified that new users can be created for CloudLink enabled MiCollab installations.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Identified</strong> - We're currently aware of an issue causing failures creating users for CloudLink enabled MiCollab installations, and are working toward a resolution.</p>tag:status.mitel.io,2005:Incident/94304172023-03-07T16:38:27-05:002023-03-07T16:38:27-05:00Auth Portal and Authentication Availability in RU, BY<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:38</var> EST</small><br><strong>Resolved</strong> - This continues to remain in effect. This notice has been in place at the top of the status page for over a year now and no longer needs to be at the top so it will be moved to Incident History.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:03</var> EST</small><br><strong>Monitoring</strong> - Users within the Russian Federation, and Belarus will be unable to use any Cloudlink enabled applications or third-party integrations at this time.</p>tag:status.mitel.io,2005:Incident/163732162023-03-07T09:08:30-05:002023-03-07T17:39:22-05:00Call Service is not available<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>09:08</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />This issue was caused by an underlying caching layer in the CloudLink Media Services stack.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:43</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:45</var> EST</small><br><strong>Identified</strong> - We've identified the issue and are currently working towards a resolution</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:30</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:10</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>06:09</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports of calls not being possible.</p>tag:status.mitel.io,2005:Incident/160188942023-02-14T09:40:26-05:002023-02-14T09:40:26-05:00CloudLink Gateway Losing Connection<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>09:40</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>09:09</var> EST</small><br><strong>Update</strong> - We have published version 2.2.2 for the CloudLink Gateway. Please update the CloudLink Gateway to update to this new version.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>11:53</var> EST</small><br><strong>Monitoring</strong> - We have published version 2.2.1 for the CloudLink Gateway. Please update the CloudLink Gateway to update to this new version.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>11:23</var> EST</small><br><strong>Identified</strong> - We are aware of an issue affecting the CloudLink Gateway where it loses its connection with the cloud. <br /> This issue only affects the physical hardware appliance.<br /><br />Symptoms of this issue include calls in applications failing to connect, or presence status failing to update.<br /><br />If you encounter this scenario, please restart (power cycle) the CloudLink Gateway.<br /><br />We are working on a permanent fix. Please watch this incident for further updates.<br />For more information please refer to KMS article https://mitel.custhelp.com/app/answers/answer_view/a_id/1019017</p>tag:status.mitel.io,2005:Incident/146651022022-12-08T16:34:05-05:002022-12-08T16:34:05-05:00Mitel One Availability on Google Play Store<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>16:34</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:17</var> EST</small><br><strong>Monitoring</strong> - Please be aware that we have recognized that Mitel One Mobile is no longer found on the Google App Store.<br />At this time, we are working with the Google Store to understand why it is currently unavailable and will report back once more information becomes available.<br /><br />This does not affect iOS devices</p>tag:status.mitel.io,2005:Incident/113021012022-09-28T17:48:59-04:002022-09-28T17:48:59-04:00MiTeam Meetings Elevated Error Rate<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>17:48</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>14:50</var> EDT</small><br><strong>Update</strong> - We are still waiting for a fix from our downstream provider. They are still working on it and do not have an ETA for resolution, so we will continue to monitor and update accordingly.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Identified</strong> - We have identified the issue is with our downstream provider, and they have acknowledged and are working on it.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>13:06</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating issues with joining meetings on MiTeam Meetings</p>tag:status.mitel.io,2005:Incident/112709842022-09-26T10:58:52-04:002022-09-26T10:58:52-04:00Authentication Issues in All Clouds<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:58</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>09:25</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>09:10</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>08:53</var> EDT</small><br><strong>Investigating</strong> - We're currently investigating an issue with Authentication in all clouds, this will affect all Cloudlink services</p>tag:status.mitel.io,2005:Incident/110906562022-09-09T15:52:05-04:002022-09-09T15:52:05-04:00Intermittent Application Access<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>15:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>15:27</var> EDT</small><br><strong>Monitoring</strong> - The downstream cloud provider has marked the issue as resolved and we are seeing return to normal operation.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Identified</strong> - We're currently seeing a higher than normal error rate when accessing Cloudlink web applications such as Mitel One, MiTeam Meetings, and portals.<br /><br />This is caused by a downstream cloud provider issue.<br /><br />We are monitoring for resolution.</p>