The issue was caused by an update to the timestamp validation. Changes where implemented and this was fixed in CloudLink Gateway 2.4.18.
Posted Dec 17, 2025 - 05:24 EST
Monitoring
CLGW version 2.4.18 now available from the download server, for any effected gateways please restart to trigger the upgrade process. If a restart is not initiated the update will occur inline with the CLGW update schedule.
Posted Dec 16, 2025 - 07:07 EST
Identified
A new build containing the fix has been created and we are working to make this available in the public cloud, once available we will provide an update.
Posted Dec 16, 2025 - 06:51 EST
Update
The root cause has been identified and we are actively working on fix.
Posted Dec 16, 2025 - 06:11 EST
Investigating
We are aware of an issue affecting CloudLink Gateway containers from starting correctly. We are are actively investigating and will update as the investigation progresses.
Posted Dec 16, 2025 - 05:51 EST
This incident affected: CloudLink Gateway Portal and Mitel One.