All Systems Operational

About This Site

This page provides the status of the Mitel CloudLink Platform services.

For Mitel MiCloud Flex on Google Cloud status updates, please visit: https://status.flex.gc.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

CloudLink Services (US) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
SMS Operational
Tunnel Operational
Workflow Operational
CloudLink Services (EU) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
Tunnel Operational
Workflow Operational
CloudLink Services (AP) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
Tunnel Operational
Workflow Operational
CloudLink Authentication Portal ? Operational
CloudLink Accounts Portal ? Operational
CloudLink Gateway Portal ? Operational
MiTeam Meetings ? Operational
Contact Center Admin Portal Operational
Contact Center Web Chat Operational
Mitel Help Center ? Operational
AWS Operational
AWS CloudFront Operational
AWS Lambda (us-east-1) Operational
AWS Lambda (eu-central-1) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time
Fetching
Past Incidents
Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Login issues with 'AU' partner label
Resolved - This incident has been resolved.
Nov 24, 10:12 EST
Monitoring - We have identified the issue and corrected it and confirmed that users can now log in again using the 'AU' partner label.
Nov 24, 09:39 EST
Investigating - We are receiving reports that users trying to log in using the 'AU' partner label are receiving an error. We are currently investigating and will update with more information.
Nov 24, 09:18 EST
Nov 23, 2021
Calling Delays in EU
Resolved - This incident has been resolved.
Nov 23, 09:07 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 06:22 EST
Investigating - We are receiving reports of calling delays in EU where it takes up to 30 seconds for a call to ring at the other end. We are currently investigating.
Nov 23, 04:55 EST
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021

No incidents reported.

Nov 14, 2021
Billing Service Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 EST
Scheduled - A downstream vendor will be performing maintenance that will affect the Billing service on Saturday November 13, 2021 from 7:00 PM to 9:00 PM PST.

Applications and components that use the Billing service will be affected, which include the following (but not limited to):
• Accounts App Console
• Connect (platform-api-sd-gateway micro)
• MiCollab (with MiTeam Meetings)

There is no service impact anticipated for already configured (licensed) users.
Nov 13, 19:00 EST
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