Auth Portal and Authentication Availability in RU, BY
Monitoring - Users within the Russian Federation, and Belarus will be unable to use any Cloudlink enabled applications or third-party integrations at this time.
Feb 28, 16:03 EST

About This Site

This page provides the status of the Mitel CloudLink Platform services.

For Mitel MiCloud Flex on Google Cloud status updates, please visit: https://status.flex.gc.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

CloudLink Services (US) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
DCMS Operational
DCMS Configuration Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
SMS Operational
Tunnel Operational
Workflow Operational
CloudLink Services (EU) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
Tunnel Operational
Workflow Operational
CloudLink Services (AP) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
Tunnel Operational
Workflow Operational
Global Infrastructure Operational
Director@Edge Operational
CloudLink Authentication Portal ? Operational
CloudLink Accounts Portal ? Operational
CloudLink Gateway Portal ? Operational
MiTeam Meetings ? Operational
Contact Center Admin Portal Operational
Contact Center Web Chat Operational
Mitel Help Center ? Operational
AWS Operational
AWS CloudFront Operational
AWS Lambda (us-east-1) Operational
AWS Lambda (eu-central-1) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time
Fetching
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022
Accounts Console unresponsive
Resolved - This incident has been resolved.
May 18, 08:45 EDT
Monitoring - A fix has been implemented. You may need to clear your browser cache for accounts.mitel.io and log in before accounts load correctly.
May 17, 05:49 EDT
Identified - The issue has been identified and a fix is being implemented.
May 17, 05:44 EDT
Update - We are continuing to investigate this issue.
May 17, 04:45 EDT
Investigating - We are currently investigating reports with the Accounts Console not being able to fetch account information.
May 17, 04:26 EDT
May 17, 2022
SMS Provider Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 EDT
Scheduled - Mitel SMS service provider is planning maintenance which is expected to cause some disruption to services that may include delays on outbound and inbound messages for a periods of up to 60 minutes. Messages will be queued during any service disruption.
Apr 29, 14:52 EDT
MiCC Chat Delivery Issue
Resolved - This incident has been resolved.
May 17, 03:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 03:26 EDT
Identified - The issue has been identified and a fix is being implemented.
May 17, 03:09 EDT
Investigating - We're currently investigating an issue with MiCC chats being delivered to incorrect queues.
May 17, 02:55 EDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Issue with Chat Attachments
Resolved - This incident has been resolved.
May 12, 08:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 08:24 EDT
Identified - The issue has been identified and a fix is being implemented.
May 12, 08:17 EDT
Investigating - We're currently investigating an issue with chat attachments in all regions (US, EU, and AP)
May 12, 08:10 EDT
May 11, 2022

No incidents reported.

May 10, 2022
MiTeam Meetings Calendar Integration
Resolved - This incident has been resolved.
May 10, 09:35 EDT
Update - We are continuing to monitor for any further issues.
May 9, 15:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 14:57 EDT
Update - We have received multiple reports of MiTeam Meetings Calendar integration not loading meetings scheduled in the future.
We've found the issue and are currently testing a fix. Signing out of then back in to the Calendar integration on the Calendar tab of the settings in the Meetings application will load future meetings.
May 9, 12:23 EDT
Identified - We've found the issue and are currently testing a fix.
May 9, 12:17 EDT
May 9, 2022
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

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