Mitel CloudLink Status

All Systems Operational

About This Site

This page provides the status of the Mitel CloudLink Platform services.

For Mitel MiCloud Flex on Google Cloud status updates, please visit: https://status.flex.gc.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

Mitel One uses Admin, Authentication, Chat, Director, Media, Notifications, Presence, and Tunnel
MiTeam Meetings uses Admin, Authentication, Carrier, Chat, Director, Media, Notifications, Presence, and Workflow
MiCollab CloudLink Chat uses Authentication, Chat, Director, and Notifications
MiContact Center Business CloudLink Chat uses Authentication, Chat, Director, GCP Gateway, Notifications, Presence, and Router

When CloudLink services are used by applications launched from other platforms, those platforms may have additional components/services that could be having issues that may not be reflected here.

CloudLink Services (US) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

DCMS Operational

DCMS Configuration Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

SMS Operational

Tunnel Operational

Workflow Operational

CloudLink Services (EU) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

Tunnel Operational

Workflow Operational

CloudLink Services (AP) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

Tunnel Operational

Workflow Operational

Global Infrastructure Operational

Director@Edge Operational

CloudLink Authentication Portal

Operational

CloudLink Accounts Portal

Operational

CloudLink Gateway Portal

Operational

Mitel One

Operational

MiTeam Meetings

Operational

Contact Center Admin Portal Operational

Contact Center Web Chat Operational

Mitel Help Center

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

Elevated Error Rates in EU Region

Resolved - This incident has been resolved.

The elevated error rate was caused by an unhandled exception in a recent update to the public cloud and that has been fixed now.
Sep 28, 11:07 EDT

Update - We are continuing to monitor for any further issues.
Sep 27, 20:03 EDT

Monitoring - A fix has been deployed and we are no longer observing an elevated error rate. We will continue to monitor before moving this incident to Resolved.
Sep 27, 20:02 EDT

Identified - We have identified the cause of the elevated error rates and are working on a fix.
Sep 27, 14:32 EDT

Investigating - We are currently investigating elevated error rates on the Notify and Presence services in EU region. At this time it does not appear to be affecting service but we will continue to investigate and update accordingly.
Sep 27, 09:00 EDT

Sep 27, 2023

CloudLink Gateway Update Before September 13, 2023

Resolved - This incident has been resolved.
Sep 27, 09:19 EDT

Monitoring - Effective September 13, 2023, backward compatibility to versions of the CloudLink Gateway prior to version 2.3.0 will not be supported. Mitel recommends that partners upgrade their installed CloudLink Gateway customers to a minimum version of 2.3.0 to avoid service disruption on or after September 13, 2023.

For more information please refer to KMS article SO7692 or use the following link:
https://mitel.custhelp.com/app/answers/answer_view/a_id/1019647
Aug 16, 13:00 EDT

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.