Monitoring - There is an increase in RTP/SRTP capacity in CloudLink which will be made available within 60 days of this notice. It is recommended that customer update their network security systems to allow for the increase in traffic capacity prior to the go live date.
The planned date to increase the port range is the 3rd of May 2023.

Old port range: 16384 – 32768
New port range: 16384 – 49152

For more details please refer to KMS article: https://mitel.custhelp.com/app/answers/answer_view/a_id/1018987

Mar 03, 2023 - 09:10 EST

About This Site

This page provides the status of the Mitel CloudLink Platform services.

For Mitel MiCloud Flex on Google Cloud status updates, please visit: https://status.flex.gc.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

Mitel One uses Admin, Authentication, Chat, Director, Media, Notifications, Presence, and Tunnel
MiTeam Meetings uses Admin, Authentication, Carrier, Chat, Director, Media, Notifications, Presence, and Workflow
MiCollab CloudLink Chat uses Authentication, Chat, Director, and Notifications
MiContact Center Business CloudLink Chat uses Authentication, Chat, Director, GCP Gateway, Notifications, Presence, and Router

When CloudLink services are used by applications launched from other platforms, those platforms may have additional components/services that could be having issues that may not be reflected here.

CloudLink Services (US) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
DCMS Operational
DCMS Configuration Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
SMS Operational
Tunnel Operational
Workflow Operational
CloudLink Services (EU) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
Tunnel Operational
Workflow Operational
CloudLink Services (AP) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
Tunnel Operational
Workflow Operational
Global Infrastructure Operational
Director@Edge Operational
CloudLink Authentication Portal ? Operational
CloudLink Accounts Portal ? Operational
CloudLink Gateway Portal ? Operational
Mitel One ? Operational
MiTeam Meetings ? Operational
Contact Center Admin Portal Operational
Contact Center Web Chat Operational
Mitel Help Center ? Operational
AWS Operational
AWS CloudFront Operational
AWS Lambda (us-east-1) Operational
AWS Lambda (eu-central-1) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Mar 20, 2023

No incidents reported today.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

Mar 7, 2023
Resolved - This continues to remain in effect. This notice has been in place at the top of the status page for over a year now and no longer needs to be at the top so it will be moved to Incident History.
Mar 7, 16:38 EST
Monitoring - Users within the Russian Federation, and Belarus will be unable to use any Cloudlink enabled applications or third-party integrations at this time.
Feb 28, 16:03 EST
Resolved - This incident has been resolved.

This issue was caused by an underlying caching layer in the CloudLink Media Services stack.

Mar 7, 09:08 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 07:43 EST
Identified - We've identified the issue and are currently working towards a resolution
Mar 7, 06:45 EST
Update - We are continuing to investigate this issue.
Mar 7, 06:30 EST
Update - We are continuing to investigate this issue.
Mar 7, 06:10 EST
Investigating - We are currently investigating reports of calls not being possible.
Mar 7, 06:09 EST
Mar 6, 2023

No incidents reported.