Mitel CloudLink Status

Mitel One users not able to log into the application.

Monitoring - A fix has been deployed and we are monitoring.

The fix may take some time to propagate but you can force a sync by logging into the Web Admin for your MiVO400. When successful you will see a full green dot at the top of the page.
Jan 16, 2025 - 08:24 EST

Investigating - We are currently investigating reports of Mitel One users not being able to log into the application. The underline issue appears to be related to the MiVO400 and is currently under investigation.
Jan 16, 2025 - 07:22 EST

About This Site

This page provides the status of the Mitel CloudLink Platform services and Unify Phone services.

For Mitel MiCloud Flex status updates, please visit: https://status.flex.micloud.solutions
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

Mitel One uses Admin, Authentication, Chat, Director, Media, Notifications, Presence, and Tunnel
MiTeam Meetings uses Admin, Authentication, Carrier, Chat, Director, Media, Notifications, Presence, and Workflow
MiCollab CloudLink Chat uses Authentication, Chat, Director, and Notifications
MiContact Center Business CloudLink Chat uses Authentication, Chat, Director, GCP Gateway, Notifications, Presence, and Router

When CloudLink services are used by applications launched from other platforms, those platforms may have additional components/services that could be having issues that may not be reflected here.

CloudLink Services (US) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

DCMS Operational

DCMS Configuration Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

SMS Operational

Tunnel Operational

Workflow Operational

CloudLink Services (EU) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

Tunnel Operational

Workflow Operational

CloudLink Services (AP) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

Tunnel Operational

Workflow Operational

Global Infrastructure Operational

Director@Edge Operational

Unify Phone Services (EU) Operational

Administration API Operational

Authentication service Operational

Client application Operational

Tenant application Operational

TURN service Operational

Unify Phone Services (LAM) Operational

TURN service Sao Paolo Operational

CloudLink Authentication Portal Operational

CloudLink Accounts Portal Operational

CloudLink Gateway Portal Operational

Mitel One Operational

MiTeam Meetings Operational

Contact Center Admin Portal Operational

Contact Center Web Chat Operational

Mitel Help Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Jan 16, 2025

Unresolved incident: Mitel One users not able to log into the application..

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

MiContact Center Business Chat Message Delays

Resolved - This incident has been resolved.

Please ensure that you do not configure the Fallback URL or Status URL in the Twilio console when configuring the Social Media flow integration.
Jan 13, 08:44 EST

Monitoring - We have identified and fixed an issue with the Twilio Social Media flow integration on MiContact Center Business where messages were very slow to be delivered.

Please ensure that you do not configure the Fallback URL or Status URL in the Twilio console when configuring the Social Media flow integration.

We will continue to monitor this issue and provide any updates as needed.
Dec 18, 13:43 EST

Jan 12, 2025

Unify Phone Scheduled Maintenance - Upgrade to V3R0.87.0

Completed - The scheduled maintenance has been completed.
Jan 12, 01:21 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:08 EST

Scheduled - We would like to inform you that on Sunday, January 12th at 06:00 AM GMT, Unify Phone will be updated to version V3R0.87.0.

The update might result in temporary service interruptions over a period of 15 minutes.

Click here to view and download the release notes.
Jan 12, 01:07 EST

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.