Mitel CloudLink Status

Increase in RTP port range for CloudLink Solutions

Monitoring - There is an increase in RTP/SRTP capacity in CloudLink which will be made available within 60 days of this notice. It is recommended that customer update their network security systems to allow for the increase in traffic capacity prior to the go live date.
The planned date to increase the port range is the 3rd of May 2023.

Old port range: 16384 – 32768
New port range: 16384 – 49152

For more details please refer to KMS article: https://mitel.custhelp.com/app/answers/answer_view/a_id/1018987
Mar 03, 2023 - 09:10 EST

About This Site

This page provides the status of the Mitel CloudLink Platform services.

For Mitel MiCloud Flex on Google Cloud status updates, please visit: https://status.flex.gc.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

Mitel One uses Admin, Authentication, Chat, Director, Media, Notifications, Presence, and Tunnel
MiTeam Meetings uses Admin, Authentication, Carrier, Chat, Director, Media, Notifications, Presence, and Workflow
MiCollab CloudLink Chat uses Authentication, Chat, Director, and Notifications
MiContact Center Business CloudLink Chat uses Authentication, Chat, Director, GCP Gateway, Notifications, Presence, and Router

When CloudLink services are used by applications launched from other platforms, those platforms may have additional components/services that could be having issues that may not be reflected here.

CloudLink Services (US) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

DCMS Operational

DCMS Configuration Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

SMS Operational

Tunnel Operational

Workflow Operational

CloudLink Services (EU) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

Tunnel Operational

Workflow Operational

CloudLink Services (AP) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

Tunnel Operational

Workflow Operational

Global Infrastructure Operational

Director@Edge Operational

CloudLink Authentication Portal Operational

CloudLink Accounts Portal Operational

CloudLink Gateway Portal Operational

Mitel One Operational

MiTeam Meetings Operational

Contact Center Admin Portal Operational

Contact Center Web Chat Operational

Mitel Help Center Operational

AWS Operational

AWS CloudFront Operational

AWS Lambda (us-east-1) Operational

AWS Lambda (eu-central-1) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Mar 20, 2023

No incidents reported today.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

No incidents reported.

Mar 8, 2023

No incidents reported.

Mar 7, 2023

Auth Portal and Authentication Availability in RU, BY

Resolved - This continues to remain in effect. This notice has been in place at the top of the status page for over a year now and no longer needs to be at the top so it will be moved to Incident History.
Mar 7, 16:38 EST

Monitoring - Users within the Russian Federation, and Belarus will be unable to use any Cloudlink enabled applications or third-party integrations at this time.
Feb 28, 16:03 EST

Call Service is not available

Resolved - This incident has been resolved.

This issue was caused by an underlying caching layer in the CloudLink Media Services stack.
Mar 7, 09:08 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 07:43 EST

Identified - We've identified the issue and are currently working towards a resolution
Mar 7, 06:45 EST

Update - We are continuing to investigate this issue.
Mar 7, 06:30 EST

Update - We are continuing to investigate this issue.
Mar 7, 06:10 EST

Investigating - We are currently investigating reports of calls not being possible.
Mar 7, 06:09 EST

Mar 6, 2023

No incidents reported.