All Systems Operational

About This Site

This page provides the status of the Mitel CloudLink Platform services.

For Mitel MiCloud Flex on Google Cloud status updates, please visit: https://status.flex.gc.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

Mitel One uses Admin, Authentication, Chat, Director, Media, Notifications, Presence, and Tunnel
MiTeam Meetings uses Admin, Authentication, Carrier, Chat, Director, Media, Notifications, Presence, and Workflow
MiCollab CloudLink Chat uses Authentication, Chat, Director, and Notifications
MiContact Center Business CloudLink Chat uses Authentication, Chat, Director, GCP Gateway, Notifications, Presence, and Router

When CloudLink services are used by applications launched from other platforms, those platforms may have additional components/services that could be having issues that may not be reflected here.

CloudLink Services (US) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
DCMS Operational
DCMS Configuration Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
SMS Operational
Tunnel Operational
Workflow Operational
CloudLink Services (EU) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
Tunnel Operational
Workflow Operational
CloudLink Services (AP) Operational
Admin Operational
Authentication Operational
Billing Operational
Carrier Operational
Chat Operational
Director Operational
GCP Gateway Operational
Media Operational
Notifications Operational
Presence Operational
Router Operational
Tunnel Operational
Workflow Operational
Global Infrastructure Operational
Director@Edge Operational
CloudLink Authentication Portal
Operational
CloudLink Accounts Portal
Operational
CloudLink Gateway Portal
Operational
Mitel One
Operational
MiTeam Meetings
Operational
Contact Center Admin Portal Operational
Contact Center Web Chat Operational
Mitel Help Center
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
Past Incidents
Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
Resolved - This incident has been resolved.

The elevated error rate was caused by an unhandled exception in a recent update to the public cloud and that has been fixed now.

Sep 28, 11:07 EDT
Update - We are continuing to monitor for any further issues.
Sep 27, 20:03 EDT
Monitoring - A fix has been deployed and we are no longer observing an elevated error rate. We will continue to monitor before moving this incident to Resolved.
Sep 27, 20:02 EDT
Identified - We have identified the cause of the elevated error rates and are working on a fix.
Sep 27, 14:32 EDT
Investigating - We are currently investigating elevated error rates on the Notify and Presence services in EU region. At this time it does not appear to be affecting service but we will continue to investigate and update accordingly.
Sep 27, 09:00 EDT
Sep 27, 2023
Resolved - This incident has been resolved.
Sep 27, 09:19 EDT
Monitoring - Effective September 13, 2023, backward compatibility to versions of the CloudLink Gateway prior to version 2.3.0 will not be supported. Mitel recommends that partners upgrade their installed CloudLink Gateway customers to a minimum version of 2.3.0 to avoid service disruption on or after September 13, 2023.

For more information please refer to KMS article SO7692 or use the following link:
https://mitel.custhelp.com/app/answers/answer_view/a_id/1019647

Aug 16, 13:00 EDT
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.