Mitel CloudLink Status

Auth Portal and Authentication Availability in RU, BY

Monitoring - Users within the Russian Federation, and Belarus will be unable to use any Cloudlink enabled applications or third-party integrations at this time.
Feb 28, 16:03 EST

About This Site

This page provides the status of the Mitel CloudLink Platform services.

For Mitel MiCloud Flex on Google Cloud status updates, please visit: https://status.flex.gc.mitel.io
For Mitel MiCloud Connect status updates, please visit: https://oneview.mitel.com/s/trust

CloudLink Services (US) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

DCMS Operational

DCMS Configuration Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

SMS Operational

Tunnel Operational

Workflow Operational

CloudLink Services (EU) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

Tunnel Operational

Workflow Operational

CloudLink Services (AP) Operational

Admin Operational

Authentication Operational

Billing Operational

Carrier Operational

Chat Operational

Director Operational

GCP Gateway Operational

Media Operational

Notifications Operational

Presence Operational

Router Operational

Tunnel Operational

Workflow Operational

Global Infrastructure Operational

Director@Edge Operational

CloudLink Authentication Portal Operational

CloudLink Accounts Portal Operational

CloudLink Gateway Portal Operational

MiTeam Meetings Operational

Contact Center Admin Portal Operational

Contact Center Web Chat Operational

Mitel Help Center Operational

AWS Operational

AWS CloudFront Operational

AWS Lambda (us-east-1) Operational

AWS Lambda (eu-central-1) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Response Time

Fetching

Past Incidents

Jun 24, 2022

No incidents reported today.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

Authentication Issues

Resolved - This incident has been resolved.
Jun 13, 15:05 EDT

Monitoring - We have implemented a fix for all regions and testing shows everything working.

Please note that there may be some caching occurring so if you encounter an error please wait a minute and try again. You may need to quit and restart any applications that have been open during this event.

We will continue to monitor for the next few hours.
Jun 13, 12:33 EDT

Update - We are continuing to work on a fix for this issue.
Jun 13, 12:03 EDT

Identified - We have identified the issue and are working on a fix now. This issue affects all users authenticating with the CloudLink platform. Some users may see it working now while others may not. Will update again once we confirm it is working for all users.
Jun 13, 11:01 EDT

Update - We are also seeing a higher error rate in the US region.
Jun 13, 10:20 EDT

Investigating - We're currently investigating a higher than normal error rate with the authentication service in the EU region.
Jun 13, 10:12 EDT

Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.

Jun 10, 2022

No incidents reported.