MiCC Chat Delivery Issue

Incident Report for Mitel CloudLink

Resolved

This incident has been resolved.

Posted May 17, 2022 - 03:49 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 17, 2022 - 03:26 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 17, 2022 - 03:09 EDT

Investigating

We're currently investigating an issue with MiCC chats being delivered to incorrect queues.

Posted May 17, 2022 - 02:55 EDT

This incident affected: Contact Center Web Chat.