Media services have been verified as working as intended. If you experience any difficulties with making, receiving, or one way audio on calls, please contact support.
Posted 4 months ago. Feb 22, 2018 - 14:17 EST
We've identified and resolved an issue with media services in the CloudLink platform that may cause intermittent failures for calls to connect. The OfficeLink application may indicate a "Call Failed" message when attempting to make the call.
This issue was caused by an errant IP address in a DNS record which could take some time to propagate across DNS servers.