OfficeLink Users Experiencing "Call service is not available" message

Incident Report for Mitel CloudLink

Resolved

Call services have been fully restored to the CloudLink platform. If you experience any further issues, please contact the support team.

Posted May 10, 2018 - 16:17 EDT

Monitoring

The database connectivity issue has been resolved and call services have been restored.

Posted May 10, 2018 - 14:32 EDT

Identified

Users who are logged into the OfficeLink application will see an error messaging indicating "Call service is not available" at the top of the home screen. We have identified an issue with database connectivity between the SIP proxy and the underlying database engine and are working towards a resolution. Call services in OfficeLink are unavailable until this issue is resolved.

Posted May 10, 2018 - 14:07 EDT